The following Classes and Items are Included:

Pricing in all tables represent our Dealer List and State Discount pricing.  Pricing does not include installation.  In certain cases, full system pricing may be lower.  Warranties include manufacturer's material warranty and CompTel 1 year labor warranty.

Maintenance, Repair, Support Plan

The following information about our maintenance, repair and customer support is provided below.

  Contact Information

Contact Person:  Rick Fox Jr. Operations Manager
Telephone Number:  972-980-1012  x112
Email Address:  rfoxjr@ccdallas.net
Contact/Office Hours:  8 am to 5 pm, Monday thru Friday – except for holidays

  Warranty Information

A one year materials and labor warranty is provided for all FSA CompTel manufactured products and services.  CompTel Communications also honors most¹ product warranties as specified by our product suppliers.

  Customer Service

Customer service and support are a major part of what we provide our customers.  Even the best of products will have significantly diminished value if not properly installed, serviced and maintained.  The following paragraphs describe our customer support policies.

Quality service is only as good as the service personnel that are dispatched to perform the work, and the support they receive from CompTel Communications.  We send our technicians to factory sponsored training classes as required, and conduct internal training of our own.  We also maintain bench-test systems in our service area to provide hands-on training for all service technicians and support personnel.

All service call requests are documented in a network based Service Tracking System designed especially by CompTel Communications.  This system provides an accurate service history for each customer and additionally allows for intelligent database searches to help in quickly identifying problems and their related solutions.

CompTel Communications will complete a system implementation plan for all major equipment installations.  This plan will address all work to be completed including program data collection from the customer, coordination with any required site construction work, coordination with local and long distance service providers, system programming, testing, installation, training and acceptance of the product.  The primary importance of the plan is the assignment of responsibilities and target dates for completion.  With this plan, everyone is aware of what needs to be accomplished, when it needs to be done, and who has responsibility for task completion.

CompTel Communications will accept complete responsibility for the delivery and installation of the entire communications system.  We will be fully responsible for furnishing a complete and operating system compatible with the telephone company's network.  Our installation shall comply with all Federal, State, County, District, and Municipal ordinances, laws, rules, and regulations.  All material and equipment furnished shall be equal to, or exceed, the established common carrier standards.

In order to provide the quickest response times, CompTel Communications will first endeavor to resolve requests for service over the telephone without the need to dispatch service personnel.  CompTel Communications will also propose the installation of remote programming equipment (as applicable) in order to reduce response times for problems and requested changes.

Response times will depend upon customer needs and whether the customer's ability to conduct business has been jeopardized.  90 percent response times are as follows (for our normal service area):

Emergency:  Problems that have a major impact on the customer's ability to conduct business:

On-Site Response Time:  2 hours
Remote Programming Time:  15 minutes

Normal:    Problems which may impact the ability of one or more workers to conduct business, but that are not an overall threat to the customer's business activities

On-Site Response Time:  Next business day
Remote Programming Time:  Same day

Scheduled:   Work such as adds, moves and changes that can be arranged with the customer, or non-emergency work that is requested by the customer to be performed over the weekend or on holidays.

Response Time:  Usually within 5 business days

Service call rates depend upon the type of work requested.  Rates are as follows:         

A minimum of one hour at the applicable service rate will be charged for a Service Call.  Work requiring more than the first hour will be charged in 15-minute increments at the applicable service rate.  Upon request, discount volume pricing (eg. multiple cable runs, multiple phone installations etc.) will be provided based upon a customer supplied statement or definition of the work required.

The above stated rates are based upon work completed during our normal working hours of 8:00 am to 5:00 pm, Monday through Friday.  Overtime rates are as follows:

5:00 pm to 9:00 pm, 7 days a week: one and one-half times the normal rate
9:00 pm to 8:00 am, 7 days a week: twice the normal rate
8:00 am to 5:00 pm, Saturday and Sunday: one and one-half times the normal rate
Holidays: Two and one-half times the normal rate

Depending upon the location of the customer's premises, a Service Call trip charge of $10.00 (Fort Worth area is $20.00) will also be incurred.  For customer premise locations outside our normal work area, a trip charge will be assessed based upon round-trip travel time and mileage as follows: a travel time rate of $35.00 per hour, plus 33 cents per mile traveled.

CompTel Communications will make a concerted effort to maintain an inventory of critical parts and supplies in order to minimize down time in the event of an equipment failure.  We will maintain various operational telephone systems, voice mail equipment, network operating systems and personal computer configurations in our service area which can be utilized for problem identification and resolution.

If conditions warrant, CompTel Communications will also negotiate with the customer to maintain a set of critical spare parts at the customer's location. 

CompTel Communications also maintains communications capabilities for e-mail on the World Wide Web at www.ccdallas.net in order to easily and quickly communicate with our many suppliers and customers.

Catalogue Information

NOTE to State Agencies:

If this Catalog Information Systems Vendor provides consulting services and if the value of the consulting contract is reasonably foreseen to exceed $15,000.00, please refer to the Texas Government Code, Subtitle F, Chapter 2254.

NOTES to all Eligible Purchasers:
 

	Only Automated Information System (AIS) products and services may be purchased from this catalogue. Products not eligible for the catalogue purchase procedure must be edited out by the vendor.
	Any telecommunication services that may be included within this catalogue shall only be procured by the General Services Commission.
	Disregard any statement in this catalogue that states that prices and availability may change without notice. This catalogue is required to be kept current by the vendor.
	Disregard any "proprietary, confidential, copyright (C), all rights reserved" statements in this catalogue. Eligible purchasers are allowed to make copies of this catalogue.
	For services and products offered in this catalogue that have only one price, the price shown may be considered both the list price and state price.
	Any terms and conditions in this catalogue that conflict with the Constitution or laws of the state of Texas shall not be enforceable and, therefore, will not be binding.
	All AIS products and services offered in this catalogue conform and comply with all applicable standards adopted by the DIR; and all products conform to all state and federal requirements such as ANSI, FCC, NEMA, OSHA and UL standards.

not give, offer to give, or intend to give at any time hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor, or service to a public servant in connection with catalogue purchase transactions;

not currently be delinquent in the payment of any franchise tax owed the State of Texas under Tax Code, Chapter 171(go to "Certification of Franchise Tax Account Status " for verification);

update their catalogue as needed to reflect changes in price and the availability of products or services offered.